Isaac-Victor Shonowo

Collaborated with the Creative Director to develop and implement IT strategies, directly aligning technology with organizational objectives.

Identified and leveraged technology opportunities to enhance operational efficiency and gain competitive advantage.

Supervised daily IT operations, ensuring seamless functioning of systems, networks, and software applications.

Oversaw project lifecycles, ensuring on-time and within-budget delivery while meeting customer satisfaction goals.

Assisted in IT budget preparation, monitoring expenditures, and identifying cost-saving opportunities.

Analyzed existing technology infrastructure to identify key areas for improvement, enhancing operational efficiency and recommending strategic technology investments.

Identified and mitigated critical technology risks, including cybersecurity vulnerabilities, strengthening organizational resilience.

Developed and implemented robust IT security policies, protocols, and disaster recovery plans, ensuring data protection and business continuity.

Acted as a trusted advisor to senior management and stakeholders on critical IT matters, influencing strategic decision-making.

Provided continuous support and recommendations to maintain optimal system performance and reliability.

Designed and implemented robust LAN/WAN networks, server infrastructure, and security systems, ensuring seamless internet connectivity and optimal operational performance.

Administered critical Windows Server environments, including Active Directory, DNS, DHCP, and Group Policies, optimizing system functionality and user access.

Implemented and enforced comprehensive security protocols, including antivirus systems, firewalls, and backup strategies, significantly reducing cybersecurity risks.

Provided comprehensive technical support to all users across 8 depots and multiple departments, resolving hardware/software issues and minimizing downtime.

Led and executed IT projects, including infrastructure upgrades and security audits, directly supporting business objectives and achieving financial efficiencies through cost-effective solutions.

Developed and implemented a robust IT strategy, directly supporting and advancing business objectives.

Oversaw the design, implementation, and maintenance of critical IT systems, including networks, servers, and storage, ensuring high reliability and scalability.

Developed and enforced cybersecurity policies, protecting organizational data from threats and implementing robust incident response mechanisms.

Prepared and managed the IT budget, optimizing resource allocation and achieving cost efficiencies.

Led multiple IT projects, including system implementations, migrations, and upgrades, ensuring on-time, within-budget delivery and meeting quality expectations.

Managed procurement and maintenance of IT equipment, ensuring 99.9% operational continuity and peak performance for the organization.

Provided comprehensive support for hardware, software, and network issues, resolving over 90% of tickets efficiently.

Troubleshot system errors and assisted end-users, reducing downtime by 15% through effective problem resolution.

Evaluated and recommended software solutions, resulting in 10% cost savings and improved departmental efficiency.

Analyzed company IT needs and proposed improvements, leading to enhanced system capabilities and optimized technology investments.

Oversaw all organizational IT systems, including hardware, software, networks, and servers, ensuring seamless operations with 99.5% uptime.

Managed and configured servers, databases, and storage systems, optimizing data accessibility and integrity.

Implemented and enforced cybersecurity protocols, including firewalls and antivirus software, to safeguard organizational data.

Planned and executed IT projects, such as system upgrades and migrations, completing 100% on schedule.

Managed vendor relationships and IT assets, optimizing procurement and inventory control.

Managed procurement and maintenance of IT equipment, ensuring continuous operational performance for the school.

Oversaw installation and configuration of web servers and hosting platforms, ensuring optimal website functionality with 99.9% availability.

Implemented and updated website plug-ins and software, maintaining security and performance across all browsers and devices.

Regularly updated website content and designs, increasing user engagement by 20% and improving online presence.

Implemented and maintained security measures, including regular audits and data backups, protecting the website from cyber threats and ensuring data integrity.

Provided first-line support, resolving 95% of hardware, software, and network issues for users.

Performed routine IT system maintenance, including updates and backups, ensuring system stability.

Monitored system performance, proactively identifying and addressing potential issues.

Assisted in managing and maintaining the organization's network infrastructure, including routers, switches, and firewalls.

Set up, installed, and configured IT equipment, including computers, printers, and mobile devices, and managed software installations and licensing compliance.

Conducted IT practical classes and produced e-notes for students, enhancing learning outcomes and technical proficiency.

Managed all school social media accounts, increasing online awareness and engagement by 25% through strategic content creation and inquiry responses.

Developed and maintained the school's website, ensuring optimal functionality and user experience.

Provided administrative advice and basic auditing services to the accounts department, improving operational efficiency.

Generated new sales leads and contacts, expanding the client base by 15% and contributing to revenue growth.

Supervised projects to ensure product and service delivery met client demands, achieving 90% client satisfaction.

Developed and achieved challenging sales and production goals for the team, fostering high performance and compliance.

Managed all company social media accounts, increasing brand awareness and engagement by 30% through strategic content and business-related conversations.

Established communication platforms, fostering strong client relationships and improving client retention rates.

Achieved sales targets for SIM cards and successfully registered new customers.

Provided in-depth product knowledge about company services to potential customers, enhancing understanding and sales conversions.

Performed technical configuration of devices for customers, ensuring immediate usability and reducing post-sale inquiries.

Delivered first-hand support and solutions for product-related problems, ensuring maximum customer satisfaction.

Maintained a high level of customer satisfaction through comprehensive support and service excellence.

Successfully sold SIM cards and registered new customers, contributing to subscriber growth.

Marketed and sold various company devices (Phones, MiFi, Routers), consistently meeting sales quotas.

Educated potential customers on product features and services, facilitating informed purchasing decisions.

Configured customer devices, ensuring immediate functionality and ease of use.

Delivered first-line support and solutions for product-related issues, enhancing user experience and maintaining high customer satisfaction.

Managed all company social media and email accounts (Facebook, Twitter, Instagram, Google+), increasing online engagement and brand visibility by 20%.

Executed online product postings and digital advertising campaigns, driving customer interest and sales inquiries.

Provided timely and effective responses to customer inquiries and requests, significantly improving customer service and satisfaction.

Documented all IT-related transactions, ensuring accurate record-keeping and accountability for office and field operations.

Provided remote and in-person IT support and solutions to customers via telephone and social networks, resolving diverse technical problems efficiently.

Conducted fieldwork for IT installations and troubleshooting at client sites, ensuring timely project completion.

Trained new students on application software and computer engineering fundamentals, enhancing their technical skills and knowledge base.

Performed hardware and software repairs on laptops and desktops, restoring functionality and extending equipment lifespan.